FAQs

Some gifts are transactional. Others are timeless. While money is temporary, the gift of a preserved legacy is beyond value. This is what we help you create.

How do I sign up for Eternalink?

Signing up is free and takes just minutes. Click FREE SIGNUP button and create an account with your email. You’ll gain instant access to templates for building your memorial.

Eternalink is committed to helping everyone preserve precious memories, which is why we offer a free plan that includes all the essential features to create a beautiful, basic memorial. For those who wish to create a more comprehensive legacy with enhanced media, customization, and family sharing options, we offer affordable Premium and Premium Family plans.
Yes! We’ve designed our platform to be simple and intuitive. You don’t need any special skills. Our step-by-step process will guide you, and our customer support team is always happy to help.
Our Free plan lets you create a basic, heartfelt memorial. Premium unlocks more storage, rich media, and deeper customization, while Premium Family allows you to manage multiple legacies under one account—perfect for an entire family.
It’s a unique QR code that links directly to your loved one’s memorial page. You can add it to a headstone, plaque, or keepsake, allowing anyone with a smartphone to instantly access their story and photos.

It’s simple. You can share a direct link, or they can scan the Eternalink QR Code. You have full control over the privacy settings for each memorial.

Forever. That’s our promise. We are built to ensure that the legacies entrusted to us are preserved and accessible for generations to come, regardless of the plan you start with.
Absolutely. You have full control to add new stories, photos, and videos, or update information at any time. A legacy is a living tribute, and we make it easy for you to keep it current.
The perpetual preservation of legacies is core to our mission. We have established a legal and financial trust specifically to ensure that all data is protected and migrated to a successor service or archived in an accessible format, should such an unlikely event ever occur.

Of course. Eternalink is a beautiful way to honor anyone, no matter how much time has passed. It’s never too late to ensure a story is told and cherished.

We’re here for you. You can reach our dedicated support team via email at support@eternalink.com.ph or through the help center within your account. We are committed to providing compassionate and timely assistance.