FAQs

Some gifts are transactional. Others are timeless. While money is temporary, the gift of a preserved legacy is beyond value. This is what we help you create.

Frequently Asked Questions | EternaLink Embed
A family album connected to a digital archive by a golden thread
Answers for every generation

Questions are part of every story.

Everything you need to know about preserving memories, honoring lives, and creating a legacy that can be shared for generations.

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Frequently asked questions

A little clarity goes a long way.

EternaLink turns photographs, voices, milestones, and personal stories into one thoughtfully organized digital legacy. These answers explain how it works—and why it is different from ordinary social media or cloud storage.

01What is EternaLink?

EternaLink is a digital legacy and memorial platform that helps families preserve memories, stories, photographs, videos, achievements, and life histories in a dedicated online memorial page.

It provides a meaningful and lasting way to honor loved ones while preserving their legacy for future generations.

A family photo album connected with a digital archive
02Why do I need EternaLink when Facebook is free?

Facebook is an excellent social platform.

But Facebook was designed to help people connect and share updates in the present.

EternaLink was designed to help families preserve a person’s story for future generations.

Think of it this way:

A Facebook profile is a social media account.

An EternaLink page is a digital memorial.

On Facebook, memories exist alongside newsfeeds, advertisements, notifications, and everyday social activity.

On EternaLink, a person’s life story becomes the focus.

Photographs, videos, milestones, achievements, family history, tributes, and memories are organized into a dedicated memorial that can be visited by children, grandchildren, and future generations.

Facebook helps people stay connected.
EternaLink helps people be remembered.

A focused digital memorial separated from everyday social media activity
03Isn’t EternaLink just a Facebook memorial page with extra features?

No.

A memorialized Facebook account remains a social media profile.

EternaLink is a purpose-built legacy preservation platform.

A Facebook memorial account still operates within a social network designed for engagement, interactions, and daily content sharing.

EternaLink is designed around remembrance, storytelling, family history, and legacy preservation.

Instead of a timeline of posts, EternaLink creates a permanent digital destination where families can preserve and share a person’s life story in a meaningful and organized way.

The goal is not to create another social profile.

The goal is to create a lasting legacy.

A thoughtfully organized digital destination preserving a complete life story
04What can EternaLink do that Facebook cannot?

EternaLink offers a dedicated memorial experience designed specifically for preserving a life story.

Features may include:

  • Dedicated memorial pages
  • Family-managed legacy content
  • Structured life stories and biographies
  • QR code integration for graves, niches, urns, and monuments
  • Memorial-focused design without social media distractions
  • Multi-generational storytelling
  • Organized archives of photos, videos, voice recordings, and family history

Most importantly, EternaLink creates a permanent digital home for memories rather than simply storing them inside a social media profile.

A memorial QR marker connecting visitors to an organized digital life story
05If Facebook already has memorial accounts, why do families still choose EternaLink?

Because families are not simply preserving an account.

They are preserving a life.

A memorialized Facebook account remembers someone’s online activity.

EternaLink preserves their story.

Many families want a dedicated place where future generations can learn:

  • Who this person was
  • What they believed in
  • What they accomplished
  • The memories they shared
  • The lessons they left behind

EternaLink transforms memories into a legacy that can be discovered and appreciated decades from now.

Future generations discovering the story and values of a loved one
06Why is there a fee for EternaLink?

EternaLink is a professional digital preservation service.

Your subscription helps support secure hosting, platform maintenance, technical support, ongoing development, content preservation, and long-term access to your memorial page.

Just as memorial parks, columbariums, and cemeteries require maintenance to preserve physical memorials, digital legacies also require resources to ensure they remain accessible and protected over time.

A carefully organized and maintained digital archive
07What makes EternaLink different from Google Drive or Dropbox?

Cloud storage services are designed to store files. EternaLink is designed to preserve legacies.

Instead of simply storing photos and documents, EternaLink organizes memories into a meaningful digital memorial that family members and future generations can easily explore and appreciate.

Loose digital files transformed into a meaningful family archive
08Who can have an EternaLink page?

EternaLink pages can be created for:

  • Loved ones who have passed away
  • Parents and grandparents
  • Children and family members
  • Veterans and heroes
  • Religious and community leaders
  • Friends and loved ones
  • Pets
  • Organizations and institutions

Every life has a story worth preserving.

Three generations sharing family stories and photographs
09Is EternaLink only for people who have passed away?

No. Many people choose to create a Living Legacy Page while they are still alive.

A Living Legacy Page allows individuals to preserve their life story, values, achievements, memories, photographs, videos, and personal messages for future generations.

A grandmother sharing memories with younger generations
10Can I leave stories, memories, and messages for future generations?

Yes. EternaLink allows you to preserve personal stories, family history, life lessons, milestones, photographs, videos, and meaningful messages that can be passed on to children, grandchildren, and future generations.

It creates a lasting digital legacy that helps keep family stories alive.

Family members preserving stories for the next generation
11Can videos and voice recordings be preserved?

Yes. EternaLink supports multimedia content including photographs, videos, and voice recordings.

These memories help future generations experience the personality, voice, and treasured moments of their loved ones in a more meaningful and personal way.

Photographs, a microphone, film, and a phone preserving multimedia memories
12Can my family manage my page?

Yes. Authorized family members may contribute photographs, stories, tributes, videos, and updates based on the permissions established by the page owner or administrator.

A protected family archive with permission controls
13Can relatives and friends living abroad access the memorial page?

Absolutely. EternaLink pages can be accessed anywhere in the world with an internet connection, allowing family members and friends to stay connected to the memories and legacy of their loved ones regardless of distance.

Family members around the world securely connected to one archive
14Is my information secure?

Yes. EternaLink uses professional hosting infrastructure and security measures designed to safeguard content and provide reliable access to memorial pages.

A family archive protected by a clear security shield
15Can I control what information is public or private?

Yes. You may choose which content is publicly visible and which content remains private or accessible only to authorized individuals.

Private family content protected by access controls
16What is the purpose of the QR Code?

The QR Code allows visitors to instantly access a memorial page by scanning it with their smartphone.

When placed on a grave marker, urn, columbarium niche, memorial plaque, or monument, the QR Code provides immediate access to the person’s life story, memories, photographs, and legacy page.

A smartphone opening a family story from a tasteful QR marker
17What happens if the QR marker is damaged?

The digital memorial page remains safe and accessible.

Replacement QR markers may be requested depending on the package and service arrangement.

A durable QR marker connecting to a digital family story
18How long will the memorial page remain online?

EternaLink is built with long-term preservation in mind.

The duration depends on the package selected, but our mission is to ensure that memories, stories, and legacies remain available and accessible for future generations.

A legacy marker beside a flowering tree symbolizing long-term preservation
19Why should I create a legacy page?

Because future generations deserve more than a name engraved on a marker.

They deserve to know the stories, values, lessons, achievements, and memories that made a life meaningful.

EternaLink helps ensure those stories are preserved, shared, and remembered for generations to come.

A lifetime of family photographs preserved in a digital story
20What is EternaLink’s mission?

Our mission is to preserve memories, honor lives, and connect generations through meaningful digital legacies.

We believe every life has a story worth remembering and every legacy deserves to endure beyond a lifetime.

Three generations connected through shared memories
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What will future generations inherit?

A gravestone preserves a name. A photograph preserves a moment. A Facebook profile preserves posts. An EternaLink page preserves a life.

Because one day, your children, grandchildren, and great-grandchildren may want to know more than a name and a date. They may want to know the story.

How do I sign up for Eternalink?

Signing up is free and takes just minutes. Click FREE SIGNUP button and create an account with your email. You’ll gain instant access to templates for building your memorial.

Eternalink is committed to helping everyone preserve precious memories, which is why we offer a free plan that includes all the essential features to create a beautiful, basic memorial. For those who wish to create a more comprehensive legacy with enhanced media, customization, and family sharing options, we offer affordable Premium and Premium Family plans.
Yes! We’ve designed our platform to be simple and intuitive. You don’t need any special skills. Our step-by-step process will guide you, and our customer support team is always happy to help.
Our Free plan lets you create a basic, heartfelt memorial. Premium unlocks more storage, rich media, and deeper customization, while Premium Family allows you to manage multiple legacies under one account—perfect for an entire family.
It’s a unique QR code that links directly to your loved one’s memorial page. You can add it to a headstone, plaque, or keepsake, allowing anyone with a smartphone to instantly access their story and photos.

It’s simple. You can share a direct link, or they can scan the Eternalink QR Code. You have full control over the privacy settings for each memorial.

Forever. That’s our promise. We are built to ensure that the legacies entrusted to us are preserved and accessible for generations to come, regardless of the plan you start with.
Absolutely. You have full control to add new stories, photos, and videos, or update information at any time. A legacy is a living tribute, and we make it easy for you to keep it current.
The perpetual preservation of legacies is core to our mission. We have established a legal and financial trust specifically to ensure that all data is protected and migrated to a successor service or archived in an accessible format, should such an unlikely event ever occur.

Of course. Eternalink is a beautiful way to honor anyone, no matter how much time has passed. It’s never too late to ensure a story is told and cherished.

We’re here for you. You can reach our dedicated support team via email at support@eternalink.com.ph or through the help center within your account. We are committed to providing compassionate and timely assistance.